How can we help?

I need help with my order!
No problem at all – we’re here to help! Give us a call on 01252 784528, and one of our friendly team members will assist you. Our phones are open Monday to Friday, from 9 am to 5 pm. We’ll get you back on track in no time!

How long will my order take to ship?
We aim to get your order to you as quickly as possible! Orders typically take 1 business day to process and dispatch.
Express Delivery (Next Day DPD ): If you order by 12 pm, you’ll receive your items the following day. Orders after 12 pm will be dispatched the next day.
Standard Delivery (Royal Mail 48): Your order will be dispatched within 24 hours and will arrive in 3-4 days.

What payment options do you accept?
We make it easy and secure for you to pay! We accept PayPal – a quick, safe, and convenient method.
If you have a PayPal account, simply log in and pay.
Don’t have PayPal? No worries! We accept all major debit or credit card through the Stripe payment system.

Where do you ship from?
We currently ship to UK and European destinations. If you live outside these countries, please feel free to email us for an individual quote on delivery. As we continue to grow, we hope to offer shipping to more locations worldwide. Please note that some local duties may be payable upon delivery, depending on your country.

Are you compliant with GDPR?
Absolutely! We take your privacy seriously. Any personal information you share with us is handled in strict accordance with GDPR guidelines. We don’t sell your data, and we only keep what we need to process your orders. If you sign up for our newsletter, you can easily opt-out at any time – and we promise not to overwhelm you with emails. You’ll only hear from us occasionally with updates about special offers, discounts and new products!

Are your products available in retail stores?
Yes, but we’re selective. We recognise the essential role independent record stores play in connecting vinyl music lovers and collectors. That’s why we’re proud to partner with some of the UK’s most well-known and beloved record shops. These stores have chosen Legend Vinyl as their brand of choice, helping us do our part in keeping the UK’s vinyl records clean, protected, and sounding great!

I’d like to offer your products to my customers. Do you sell to the trade?
Yes, we absolutely do! We’d love to chat about becoming one of our retail partners. Give Tim a call at 01252 784528, and we can discuss how we can work together!

Do you offer gift wrapping or special packaging?
Currently, we don’t offer gift wrapping, but we do take extra care in packaging our products to ensure they arrive safely. Keep an eye out for future updates – we’re always looking for ways to make your experience even better!

Anything we’ve missed, or have a burning question?
We love chatting with our customers! If you have any more questions or just want to know more about what we do, give us a call at 01252 784528. We’re always happy to help!